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How to Maximize your Benefits through Quantum Health

The benefit design under the HCR ManorCare health benefit plan includes the Quantum Health Care Coordinators program. This Program is designed for the specific purpose of providing a more satisfying patient experience while creating savings for both you and your employer. The following are answers to some frequently asked questions concerning this program.

What is the Quantum Health program?

Think of it as a patient assistance program in which you, your family, your physicians and a staff of Care Coordinators all work together to help ensure your healthcare is provided in the most efficient and medically effective manner. The aim is to remove the chronic confusion, misinformation, duplication and delays that plague healthcare so you can enjoy better health outcomes – not to mention, potential cost savings.

How do I know which physicians and facilities are In-network?

Your in-network provider network is shown on your ID card. You can also look up providers on this site by clicking "Find In-Network Providers" or by calling your Care Coordinators at the number below.

Do I have to choose a Family Doctor for myself and each family member?

No. You are not required to choose a Family Doctor. However, selecting a Family Doctor as a “coordinating physician” is highly recommended. Doing so helps ensure you get the most efficient healthcare at the best cost.

What if I require medical care while on vacation or traveling?

In the event of an emergency, go to the nearest medical provider. For a non-emergency, check your ID card or call the Care Coordinators for assistance in finding the most appropriate provider.

How can I view my spouse or dependent's claims?

Just ask your spouse and/or children (18 and over) to log in, mouse over their name in the upper right-hand corner of the page, click "My Profile", and check the consent box in the "Privacy Settings" section.