Health and Wellness
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Introducing your Care Coordinators

We are a team of expert nurses, patient services representatives and benefits specialists who are here to guide you through every step of your healthcare journey. Think of us as your personal healthcare warriors, working with you and your physicians to ensure the best possible care for you and your loved ones.

We can help you with:

  • Receiving ID cards
  • Answering claims, billing and benefit questions
  • Finding in-network providers
  • Nurse support to help you manage a health condition
  • Saving money on out-of-pocket costs
  • Understanding how to get the most out of your benefits
  • Learning simple steps to improving your health
  • Helping with medical needs—anything that can make the healthcare process easier for you

Case Management
If you have a medical condition requiring multiple services from multiple providers, you may be invited to participate in Case Management. If so, you will receive the contact information for a personal Nurse Care Coordinator who will provide you with additional support.

Please see Frequently Asked Questions and the Member Bill of Rights below for additional information about our clinical Care Coordination.